Frequently Asked Questions

 

 

 

 

 

 

 

 

How do bookings work?

  • When you find a campsite you like simply send a booking request. See more details about booking requests below.
  • The campsite will respond to confirm or decline your booking. This will happen quickly and over 90% of bookings are accepted.
  • When the booking is confirmed you will receive an email.

Why do you use booking requests instead of instantly confirmed bookings?

  • The reason we do this is very simple. As a company we are growing steadily. While doing so we are nurturing the relationships with the campsites we partner with.
  • Over time as these partnerships grow, many campsites will chose to move to instant bookings, which we already have. Some will always prefer booking requests. But that’s OK. In Airbnb’s youth it was all booking requests, and that served their hosts and their customers brilliantly. Now they have a great mix of instant book and request to book properties, and it works perfectly for everyone.
  • From our perspective it’s all about the service, transparency and support we offer along the way. So, if there’s ever anything your not happy with just shout. We’ll always do our best to make it right.

How do payments work?

  • You will enter your credit or debit card details when sending a booking request. Our payments mechanism is 100% secure, and your card will only be debited when a booking is confirmed. Some banks may show the deposit as a pending debit until your booking is confirmed or declined. If a booking is declined the pending debit disappears.
  • That deposit amount will be a percentage of the total cost of the booking. This will be deducted from the total cost of the holiday.
  • You will typically pay the balance for your trip in advance of your arrival date. Again by credit or debit card.
  • The deposit amount and the timeframe for the payment of the remaining balance will vary depending on the campsite you book. These details will be available in the campsites Sales Terms you are making a booking request.

Do you charge a booking fee?

  • Campsited does not charge a booking fee for bookings. The nice people at the campsites pay us a commission for each booking. This is typically between 10% and 15%.
  • Some continental campsites may charge a booking fee. We facilitate this, but this fee goes directly to the campsite.

What do I do if I don't get an email confirming the booking?

  • Contact us at info@campsited.com and we will look into it for you. 

I have specific needs for my trip, like a highchair, how do I get one? 

  • When making your booking you can specify special requirements. Please check to see what is included before asking for the extras. And if unsure ask if it is included. And when your special requests are confirmed, we always recommend calling the campsite before arrival to ensure everything is in place. 

What time can I check in to my campsite? 

  • The arrival time for your campsite will be specified in the Sales Terms for the campsite. If you are running late or you need a late check in we advise calling the campsite to arrange this. 

If there is a problem with my booking who should I contact? 

  • Contact us at info@campsited.com and we will take care of you.  

How do I cancel a booking I’ve made?

  • If you need to cancel a booking we would ask that you contact us at info@campsited.com, or the campsite you have made the booking with. Be sure to have your reference number when you do this.

Will I get a refund if I cancel a booking?

  • The campsites cancellation policy will be included in their Sales Terms, which will be available to you when making a booking. These Sales Terms have to be accepted when making a booking.
  • If a booking is cancelled within the campsites allowable cancellation timeframe, you will be entitled to a refund as set out in the campsites Sales Term.
  • If you have cancel your booking, outside of the campsites allowable cancellation timeframe, the campsite may at their discretion provide you with a refund for some or all of the monies paid to them. We understand that when such cancellations happen it is often due to unexpected and stressful circumstances. In such situations we are always happy to help in any way we can to help resolve the matter.
  • To help minimse the impact of unexpected cancellations, we always recommend to put the appropriate level of travel insurance in place. From our own experience we think it really does help de-stress things.
Adults
children
Age of the children during check-out