Detailed Customer Terms and Conditions






1. Services

1.1 Campsited is the trading name of Ecommodation Lab Limited, a company incorporated under the laws of Ireland (company registered number 532145) with its registered office at Glenwoord, Park Road, Killarney, County Kerry, Ireland. Campsites provides a booking service, allowing you to book accommodation at campsites and/or ancillary travel services (the "Services") with accommodation providers (“Accommodation Provider”), through the website (the “Site”). These are the terms and conditions (the "Terms") that govern the use of the Site and the Services. All references to "We", "Us" or "Our" in these Terms refer to the operator of the Site, Ecommodation Lab Limited.

1.2 By using the Site and/or the Services (even as a casual browser) you are happy to  accept these Terms. You confirm that you are of sufficient age to use the Site.

1.3 Please note that we may need to update these Terms from time to time without notice, and your continued use of the Site and/or the Services following such changes means you are happy with the new Terms. We recommend checking these Terms regularly for any changes and also recommended printing a copy of these Terms when making a booking.

1.4 We don’t provide, own or operate any accommodation or travel services ourselves and by booking on the Site, you agree that the contract is between you and the Accommodation Provider, and not our Site. We act as agent for the Accommodation Provider. We are not responsible for the fulfilment of any booking made through our Site. In the event of a problem arising with your accommodation or other travel services, we would be delighted to help, but you should also contact the Accommodation Provider.

1.5 If you are not happy with these Terms, it’s probably best not to make a booking via the Site. However, before making that decision, if there is anything you are not happy with please let us know. We would like to help clarify anything we can.

2. Use of Campsited

2.1 To use some of the Services or features on the Site, you will need to give us some personal details. We need and you agree to provide true, accurate, current and complete information about yourself when required.

2.2 When you use the Services we will keep in touch with you by e-mail or by posting notices on the Site. We assume that you are OK with us contacting you by email and you are happy that all agreements, notices, disclosures and other communications that we send satisfy any legal requirement that such communications be in writing.

3. Bookings and Payment

3.1 On making a booking through the Site, you will need submit your credit card or debit card information to to pay a deposit (“the Deposit”).

3.1 The Deposit is calculated as a percentage of the total value of the transaction with the Accommodation Provider. This may vary depending on the Accommodation Provider.

3.2 The Deposit will be deducted from the total cost of your stay. Our fee is taken from the Deposit for the Services we provide.

3.3 Some campsites may charge a booking fee. This fee goes directly to the campsite in question.

3.4 All booking requests placed through our Site will be subject to the Accommodation Provider’s confirmation. We give Accommodation Providers up to a maximum of 72 hours to accept or decline a booking request. The response rates are typically much quicker than this.

3.3 When a booking request is accepted we will send a confirmation email.

3.4 Your credit card will only be debited the Deposit amount when an Accommodation Provider confirms a booking. Until that happens your bank may display the Deposit as a pending debit.

3.5 While we require that Accommodation Providers display the full price of the booking, we cannot guarantee that the price displayed on the Site is the total price, inclusive of all taxes and levies, and the price of the booking is ultimately the responsibility of the Accommodation Provider. You are happy that that we shall not have liability in respect of any attempt by an Accommodation Provider to levy additional value added taxes or other taxes on you at the point of payment as a supplement to the price displayed and your sole recourse in this regard will be with the Accommodation Provider.

3.6 The reference numbers included on the booking confirmation should be quoted in all enquiries or a cancellation of the booking when you need to contact us or the Accommodation Provider.

3.7 You are happy that the Accommodation Provider can contact you to confirm the booking and, if requested by the Accommodation Provider in line with their reservation policy, pay the remaining balance of your booking in advance of your arrival at their accommodation. Alternatively, you will be required to pay the balance to the Accommodation Provider on your arrival, together with any additional services agreed with the Accommodation Provider.

3.8 We recommend that you check the Sales Terms for the Accommodation Provider. This information will be available before you send you booking request.

3.9 While we know it will be a rare occurrence, an Accommodation Provider can refuse admission to guests and/or cancel a booking at any time without any liability if they believe the guests may engage in anti-social behaviour or adversely affect the smooth running of their campsite, its security or reputation. Campsited will not be liable or responsible in respect of any damage or loss suffered, arising from or in any way connected with the Accommodation Provider’s refusal to allow access to their accommodation, or their cancellation of booking in such circumstances, with the exception that you may be entitled to a refund of the Deposit in accordance with clause 4.

4. Cancellation

4.1 Any cancellation of your booking must be made with us or directly with the Accommodation Provider.

4.2 In the event that you cancel your booking in compliance with the Sales Terms of the Accommodation Provider;

(a) you will be entitled to a refund as per the Sales Terms for the Accommodation Provider in question. Please ensure that you understand the Sales Terms for the Accommodation Provider before making your booking request.  

(b) while we require that the Accommodation Providers refund any and all monies in alignment with the Accommodation Providers Sales Terms, we cannot absolutely guarantee that they will do so. The refund of any monies paid by you to the Accommodation Provider is ultimately a matter between you and the Accommodation Provider. However, if such a situation was to arise, we will do everything we can to help resolve the situation for you.

4.3 If you cancel your booking, outside of the permitted timeframe specified in the Sales Terms for the Accommodation Provider, the Accommodation Provider may at their discretion provide you with a refund for some or all of the monies paid to them. Similarly, we understand that such cancellations are often due to unexpected circumstances, and we are always happy to help in any way we can.

4.4 We always recommend that you obtain appropriate travel insurance to cover (amongst other things) unexpected cancellations.

4.5 If you don’t provide true, accurate, current and complete information about yourself, in accordance with Clause 2.1, we and/or the Accommodation Provider shall be entitled to cancel your booking and retain the Deposit and/or any other monies paid by you without any recourse to us or the Accommodation Provider respectively.

5. Reviews and Conduct on the Site

5.1 We may take reviews, comments, suggestions, ideas, questions or other information on the Site in relation to your stay with an Accommodation Provider (“the Content”). We are happy to do this as long as the Content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or objectionable, or otherwise injurious, to the Accommodation Provider, us or any third parties. The Content cannot include software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". We cannot take anything which, in our opinion, harms our business or offends other users, including the Accommodation Provider.

5.2 You can’t use a false e-mail address, impersonate any person or entity, or otherwise mislead. We will be able to remove or edit the Content and we will not be liable for doing this. If you believe that any third party content on or advertised on the Site contains a defamatory statement please notify us immediately, but we will not be liable for the content on the Site.

5.3 The Accommodation Provider will have your contact details and may contact you to ask further questions about your experiences in order to help them to make further improvements.

5.4 Activity which may disrupt in any way the operation of the Site and the Services, or disrupt the use of the Site and the Services by any other user, will not be permitted.

6. Liability and Disclaimers

6.1 We are the Accommodation Provider's agent and are not a party to the contract between you and the Accommodation Provider for the provision of accommodation or any travel services. We have no responsibility or liability in respect of the terms of your contract with the Accommodation Provider and to the greatest extent permitted by applicable law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the Services, third party content, facilities, information and/or materials on the Site, including without limitation, (i) the accuracy of the descriptions of the accommodation and other services that are displayed on our Site or their completeness or their merchantability, quality or fitness for a particular purpose (ii) the fulfilment of a booking for accommodation or services made through the Site; (iii) any Accommodation Provider or third party comments displayed on the Site; (iv) any error or failure in the making or recording of a booking which is due to your error or which is due to any other circumstances that are outside our control.

6.2 We will not be liable for any claims, losses, damages whether indirect, special, incidental, punitive, consequential or otherwise, whether occasioned by the negligence, fault, error, omission, act or breach by us, whether or not foreseeable, arising out of or in connection with the Services and/or the Site in any action based on statute, contract, equity or tort including negligence or otherwise in law, of any nature resulting from but not limited to: (i) your use of the Site; (ii) the unavailability of the Site (iii) any unauthorised access to or alterations of your Content, transmissions or data; (iv) any conduct of any third parties on the Site (v) any difficulty, accident, illness or any other problem which is caused by the Accommodation Provider or other services or which are suffered by you or any of your party during your stay at the accommodation and/or (vi) any cancellation of a booking by an Accommodation Provider for any reason whatsoever or any failure to provide all or any part of your agreed service with the Accommodation Provider.

6.3 The Site is provided strictly on an "as is" basis and, in particular, we do not warrant that the information published on the Site will be error-free or that the Site will be virus or bug-free.

6.4 Our maximum aggregate liability (whether in contract, tort or otherwise) shall be limited solely to the value of the Campsited fee for the booking in question.

6.5 The listing of any accommodation or travel service on the Site is not and should not be taken as a specific recommendation or a representation that the accommodation or travel services will be suitable for your purpose or that the accommodation or services will be of any particular quality.

6.6 We make reasonable efforts to ensure that all credit card and debit card transactions carried out via the Site are secure. However, if unauthorised charges appear on your credit card or debit card statement for use on the Site at any time during or after you make your booking, we shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, save where such unauthorised charges appear as a direct result of our negligence and subject to any statutory rights which you may have.

6.7 We may at any time, and at our absolute discretion, suspend and/or terminate your use of the Site and/or the Services and/or remove or edit the Content. In such an event, we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and/or termination.

6.8 We do not control or screen the Content of what is posted to, from or via the Site and accordingly we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. We will not be responsible or liable for anything which has been transmitted or received, or ought to have been transmitted or received but was not.

6.9 We, the Accommodation Provider or third parties may provide links to other websites or resources on the Site. These are provided purely as a matter of convenience and we do not endorse the contents of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage which you may suffer by using those websites. The inclusion of hyperlinks on this Site to such other websites does not imply any endorsement of the material on such websites or any association with their operators. If you decide to access those websites you do so at your own risk.

7. Intellectual Property Rights

7.1 All text, software, music, sound, information, content, photographs, graphics, video, page layouts, logos, design, button icons, images, trademarks, trade names and other material that is contained on the Site or is part of the Services, is protected by the laws of copyright, trade marks, database rights, service marks, patents or other proprietary rights under national laws and international treaties.

7.2 We own or are licensed to use all intellectual property rights (including but without limitation all copyrights, patents, trade marks and trade secrets) in connection with and in all versions of the Site and the Services, the software we use to operate the Site and the Services and any data (including data obtained from you) generated by users of the Site and the Services. Our website is made available for personal use and you are not permitted to change, transfer, copy, store, publish, rent, licence, sell, distribute or create derivative works in any way any of these intellectual property rights.

7.3 If you post Content or submit material on the Site, and unless we indicate otherwise, you grant us a non-exclusive, royalty-free and fully sub-licensable and transferable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display the Content throughout the world in any media.

8. Indemnity

8.1 You agree to indemnify and hold us, our subsidiaries, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable legal fees (including any legal fees incurred in connection therewith), made by any third party due to or arising out of your use of the Site or in contravention of these Terms by you. 

9. General

9.1 The failure or delay by us to exercise or enforce any rights hereunder shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof at time or times thereafter.

9.2 The headings used in these Terms are for convenience only and shall not affect the meaning or scope of these Terms or otherwise be given other legal effect.

9.3 You agree that we shall carry no responsibility for non-fulfillment or delayed fulfillment of the Services owing to force majeure, war, acts of terrorism, riots, civil unrest, intervention by government or public authorizes, fire, strike or lock-out, export and/or import bans, shortage of labour, fuel or power or any other cause beyond the control of us which may delay or impede the Services.

9.4 You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or your use of this Site.

9.5 If any part of these Terms is determined to be invalid or unenforceable, then the invalid or unenforceable provision shall be deemed to be superseded by any such valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect.

9.6 We may use the Site, the Services or the correspondence we send to you to run advertisements promoting products and services we offer. Any person or corporation duly authorised by us may use the Site to advertise or promote their products or services.

9.7 The original English language version of these terms and conditions may have been translated into other languages. The translated version of the English version is a courtesy translation only and the parties’ rights and obligations are and shall be determined by the English version. In the event of a dispute about the contents or interpretation of this Agreement or in the event of any conflict, ambiguity, inconsistency or discrepancy between the English version and any other language version, the English language version shall prevail and be binding and conclusive. The English version shall be used in any and all legal proceedings.

9.8 Any notice or other communication to use in connection with the Services shall be in writing and shall be sent by email to

9.9 These Terms shall be governed by and construed in accordance with the laws of Ireland. You hereby agree that the courts of Ireland shall have exclusive jurisdiction to hear and determine any suit, action or proceedings that may arise out of or in connection with this Terms and/or Services and for such purposes irrevocably submits to the jurisdiction of such courts.

9.10 The Privacy Policy as accessed through the Site shall also form part of these Terms.

Age of the children during check-out